•Resolving Customer Complaints, carrying out any preventive maintenance and also carrying out Installations Orders as per requirements in a timely manner for the allocated product(s) in the assigned geography / customer locations

• Logging any such directly reported customer calls into the CRM immediately

• Scheduling the complaint call visit depending upon the next earliest availability, priority, travel time / route and applicable TAT / SLA for that customer & / product

• Confirming the schedule with the customer's representative and updating the same in CRM after due confirmation / request for change in schedule by customer

• Visiting the customer location for attending to the complaint in a timely manner as per the decided / assigned schedule

• Application - This includes capturing the current condition of the machine and installation, ascertaining the Machine Serial No., its Ownership,

• Undertaking Preventive Maintenance activities as per Preventive Maintenance Checklist if offered under an AMC to any customer in the assigned geography in a timely manner

• Carrying out Installation, Testing & Commissioning activities as per assigned schedules in a timely manner at the customer locations as perInstallation Checklist and as per Installation Orders

• Providing Demo / Training to the customer representatives after due installations / as may be required and recording their feedbacks in CRM

• Maintaining the Spares & Consumables Inventory in order

• Submitting Reports to the concerned reporting managers as per organization's policies for further approval & / processing

• Taking upgrade trainings on a period basis on the various product features and / troubleshooting guidelines to improve skills