Position title
Electronics Hardware Recruitment 2023 - Job Near Me - Service Engineer Post
Job Location
Maharashtra, India
Remote work from: India
Base Salary
USD10,000-USD15,000 Per month

ITI, Diploma Electronics

Employment Type

•Resolving Customer Complaints, carrying out any preventive maintenance and also carrying out Installations Orders as per requirements in a timely manner for the allocated product(s) in the assigned geography / customer locations

  • Logging any such directly reported customer calls into the CRM immediately
  • Scheduling the complaint call visit depending upon the next earliest availability, priority, travel time / route and applicable TAT / SLA for that customer & / product
  • Confirming the schedule with the customer's representative and updating the same in CRM after due confirmation / request for change in schedule by customer
  • Visiting the customer location for attending to the complaint in a timely manner as per the decided / assigned schedule
  • Application - This includes capturing the current condition of the machine and installation, ascertaining the Machine Serial No., its Ownership,
  • Undertaking Preventive Maintenance activities as per Preventive Maintenance Checklist if offered under an AMC to any customer in the assigned geography in a timely manner
  • Carrying out Installation, Testing & Commissioning activities as per assigned schedules in a timely manner at the customer locations as perInstallation Checklist and as per Installation Orders
  • Providing Demo / Training to the customer representatives after due installations / as may be required and recording their feedbacks in CRM
  • Maintaining the Spares & Consumables Inventory in order
  • Submitting Reports to the concerned reporting managers as per organization's policies for further approval & / processing
  • Taking upgrade trainings on a period basis on the various product features and / troubleshooting guidelines to improve skills
Date posted
February 4, 2023
Valid through
May 31, 2023
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